OUR SERVICE

At medequus, we offer high quality and innovation equipment coupled with excellent customer service.

Offering great service is of high importance to us.

Our service is proactive and our team are experienced in providing advice and support to help you get the most out of your equipment from us.

We provide comprehensive training and videos so users can feel confident operating the equipment for examination, diagnosis and treatment. We can guarantee loan equipment and priority repairs to prevent downtime for your clinic so you won’t need to pause your service to customers.

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  • TRUSTED AND RELIABLE SERVICE
    Support and service is of utmost importance to us.
  • WORLDWIDE COVERAGE
    We’ve delivered and supported our products in 32 countries.
  • HIGH QUALITY ENGINEERING
    Our products are built with longevity and reliance in mind.
OUR CUSTOMER JOURNEY

From our headquarters in England, we supply and support our equipment all over the world.

We build long-term relationships with our customers by prioritising excellent customer service at every opportunity.

  • 1
    Initial Enquiry
    We take the time to listen to your requirements before putting together a bespoke proposal based on your needs and usage.
  • 2
    Demonstration
    We can perform a demonstration of our products and share videos for a full overview of the equipment before you buy.
  • 3
    Training
    We provide training and how-to videos to make sure you get up and running with your new equipment straight away.
  • 4
    Ongoing Support
    We’re on hand to offer ongoing servicing and support to make sure you’re getting the most value out of your equipment.
TECHNICAL SUPPORT
From our experienced team
Our team are available from 08:45 - 17:00 UK time, Monday - Friday for advice, service and support
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Equipment Care and Maintenance

"Not only are MED Equus professional and understand our needs but they provide excellent support in equipment care and maintenance.... I've not seen that level of customer care from any provider of veterinary equipment before or since."

Tim Beauregard - Summerhill Equine Veterinary Partnership LLP
GET IN TOUCH
Our products can be configured to suit your requirements and usage to ensure maximum return of investment for you.
Contact us for a personalised quotation.